Date posted: 25/01/2021

Category: Sales News

Author: Alex

Selling and renting houses in a global pandemic – how does it work?

property self-management

At Red Rose, we have been focussing on putting the right people in the right homes for years. Based in the heart of Buckshaw Village, the staff all hail from the surrounding area so we have unrivalled local knowledge. And we don’t want a pandemic to stop us from helping people to find the right home for them, or sell or rent their property! So instead of closing our doors, we have put measures in place to ensure that we can continue offering our excellent service in a way that keeps everyone involved as safe as possible.

We all know that keeping our distance and maintaining personal hygiene as well as keeping areas as sanitised as possible are the most effective ways at minimising transmission of the Coronavirus. So how do we do this whilst still being able to show the properties to the best of their ability? Read on to find out what measures we’ve put in place to keep everyone safe…


We are confident we can still offer these in person, without having to resort solely to video calls. After all, moving home is one of the biggest decisions you’ll make so really, you need to see the property in person. You need to get a feel for the space, assess the room sizes, and take a look around the outside too. Here’s what we do:

Before the viewing – the applicant

It is imperative that you do not book any viewings if you, or any members of your household, have had symptoms of the virus within the past 14 days before booking. You must also be as confident as you can be that you have not come into contact with anyone who does have it. If any of this is in question at all prior to the viewing at any point, please cancel immediately.

Before the viewing – the property owner/occupier

We request that the seller or occupier vacates the property in order that Red Rose can manage the safety of the viewing, limiting the number of those at risk. If they are unable to do so, we would mandate that they must stay as far away as possible at all times, a minimum of the recommended social distances. It is also imperative that the seller/occupier has cleaned the property thoroughly before any viewers are welcomed, which is to include the external door handles etc. To minimise contact within the home, it is also requested that the seller/occupier leaves all internal doors open and lights on.

At the viewing – the applicant

We request that you do not touch anything within the property you are viewing throughout the duration of your visit. Surfaces, door handles etc should all be avoided wherever possible. We are currently limiting viewings to a maximum of two adults only, with no children on the property. If this is an issue, then time permitting, we could allow one parent into the home whilst the other waits outside with the child before they swap over. Of course, we ask that all viewers bring with them (and wear!) an appropriate face covering and maintain a two-metre distance from the person showing you around at all times. Please don’t find it rude that we request hands are not shaken – it’s purely for safety! We also ask that viewers wait outside before the viewing until the point at which you are invited inside the property. This will allow the person showing you around to verify the safety preparations have been completed and the environment is appropriate to receive you.

At the viewing – the Red Rose team member

If the team member becomes aware of any symptoms or exposure to Coronavirus, they will immediately cancel the viewing, either before or during the appointment – viewers will be asked on arrival of their exposure/symptoms. Our staff will of course arrive in PPE, including not just a mask but gloves too. We’ll endeavour to keep as far away from the viewers as possible and we will keep the viewing to a maximum of 15 minutes unless there is a real need for it to carry on. Afterwards, our team will dispose of the PPE worn – we don’t re-use this.

After the viewing

Of course, we would recommend any viewers dispose of their PPE safely and also thoroughly wash their hands or use hand sanitiser. In terms of the property itself, the team member from Red Rose will conduct a full disinfection of all necessary places within the property. For example, anti-bacterial wipes will be used on surfaces, light switches, door handles and any other points of contact throughout. This will ensure the safety of either the next viewer or the returning homeowner.

As a general rule, we request that only those in a reasonable position to move home request viewings. For example, in terms of purchases, we would expect to only show properties to those with a home already under offer (or for first time buyers, a mortgage agreed in principle). For renters, we would expect they will be able to vacate their current premises within a standard notice period, with no extenuating circumstances prevailing to delay the process. This will limit unnecessary travel and will also minimise exposure for both our staff and the viewers themselves.

At Red Rose, we are committed to providing an excellent service at all times and this is shown via our dedication to ensuring safety whilst we find ourselves in these strange pandemic conditions. If you have any questions or concerns at all, please get in touch with us and we will be happy to speak to you.

If you would like to request a free rental valuation of your property, complete our contact form by following this link or call us on 01772 456558.


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